RETURNS & REFUNDS

Thank you for shopping with Alizia. We want you to be fully satisfied with your purchase.

Returns

You have 30 days from the date you receive your item to request a return. To be eligible for a return, the item must be:

  • Unused and in the same condition you received it

  • In its original packaging

  • Accompanied by proof of purchase

Certain items may be non-returnable, including:

  • Gift cards

  • Final sale items

  • Personalized or custom-made products

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original method of payment within [5–10 business days].

Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

  • Shipping costs are non-refundable.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within [7 days] of delivery with photos of the issue.

📧 Contact us at fsmjewels@gmail.com to initiate a return.